We offer shipping to nearly 100 countries and regions worldwide.
A flat shipping fee of US$25 applies to orders under US$119.
Orders over US$119 qualify for free shipping.

Please note that in the event of force majeure, including but not limited to war, natural disasters, or strikes, the carrier may be unable to complete delivery after an order is placed. In such cases, we will contact you before shipment and arrange a refund.

We currently ship to the following countries and regions:

Europe
France, Poland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Germany, United Kingdom, Latvia, Estonia, Netherlands, Switzerland, Belarus, Serbia, Norway, Montenegro, Bosnia and Herzegovina, Liechtenstein, Monaco, Ukraine, and the Republic of Moldova.

Americas
The United States, Canada, Chile, Brazil, Mexico, Colombia, Peru, Costa Rica, Argentina, and Puerto Rico.

Asia-Pacific
Japan, Australia, New Zealand, Kazakhstan, Indonesia, Singapore, Maldives, Thailand, Pakistan, Bangladesh, Cambodia, Malaysia, Philippines, Azerbaijan, Vietnam, Myanmar, South Korea, Brunei Darussalam, Hong Kong, and Taiwan.

Middle East & Africa
Israel, Morocco, Saudi Arabia, Nigeria, Oman, Qatar, Kuwait, Ghana, Kenya, and Tunisia.

Please note: Some countries and regions may not be listed above. If you can complete payment successfully at checkout, shipping is available to your location.

Please note that shipping fees do not include customs duties or import taxes.
DDP:
However, for selected countries and regions, we offer a duties-prepaid shipping service. For these destinations, Fotorgear, as the sender, will cover any applicable customs duties and handling fees for the shipment.
This service is currently available for the following countries and regions:
Austria, Belgium, Czech Republic, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Slovenia, Slovakia, Portugal, Latvia, Bulgaria, Malta, Romania, Croatia, Ireland, Cyprus, United States, United Kingdom, Taiwan, Japan, Canada, Singapore, and Russia.

We are working to expand this service to more countries and regions. If you are unsure whether customs duties or import taxes may apply to your order, we recommend contacting our customer support team at hi@fotorgear.com before placing your order.

According to local customs regulations in certain countries and regions, a recipient's Tax ID, National ID, or Personal Customs Code is required to clear customs and ensure smooth order delivery.If your shipping address is in one of the following regions, please provide the corresponding identifier at checkout or to our support team:

• Taiwan: National ID Number & EZ WAY app registration for real-name authentication
• South Korea: PCC / PCCN (Personal Customs Clearance Code )
• Brazil: CPF (for individuals) or CNPJ (for businesses)
• India: PAN (Permanent Account Number)

If a shipment is refused due to unpaid duties or taxes, it may be abandoned by the carrier. In such cases, the order is not eligible for a refund.
Orders are also not eligible for a refund if:
- the customer refuses to pay the required duties or taxes and the shipment is returned or abandoned; or
- the customer provides an incorrect shipping address, causing the shipment to be lost or abandoned.
Please also note that customs clearance procedures may sometimes cause delays in international shipping. In some cases, customs authorities may inspect or hold shipments for further processing, which can result in additional delays.
While we strive to provide accurate information regarding customs duties and import taxes, regulations and charges may change from time to time. We recommend checking with your local customs office for the most up-to-date information.

No, we currently do not ship to P.O. Boxes or freight forwarding addresses.
To ensure the security of your high-value photography gear and prevent packages from getting lost or misplaced during transit, we require a valid physical residential or business address for all deliveries.
If our system detects a P.O. Box or a cargo forwarding warehouse address during checkout, your order will be placed on hold. Our customer support team will then contact you via email to update your shipping information. We highly recommend using a secure physical address to avoid any shipping delays!

In-Stock Items
In-stock items are usually shipped within 1–3 business days. Once your order has been shipped, a confirmation email with tracking information will be sent to the email address used for your order. You can use the tracking number or tracking link in the email to check the delivery status of your package.
Pre-Order Items
For pre-order items, the estimated shipping time will be stated on the product page.
Out-of-Stock Items
If an item is out of stock, we will contact you by email before shipment. If you are willing to wait for the item to become available, we will keep your order on hold. In most cases, we will also offer a coupon or complimentary gift for this type of order.
If you prefer not to wait, we will issue a full refund within 24 hours after receiving your confirmation.

Additional Information

Holidays: Shipping times may be affected during holidays.
Shipping Delays: While we make every effort to ship all orders on time, unforeseen circumstances may occasionally cause delays.
Order Processing: Processing times may vary depending on order volume.

Delivery times vary depending on your location and the shipping carrier selected for your order. In most cases, delivery takes approximately 5–15 days.
If your package has not arrived within the expected timeframe, please contact us at hi@fotorgear.com. Our customer support team will contact the carrier as soon as possible to check the status of your shipment.
Please note that delivery times may occasionally be affected by force majeure circumstances, including but not limited to war, natural disasters, or strikes. If your order is delayed due to such events, we will also assist in contacting the carrier to help expedite delivery. We sincerely appreciate your patience and understanding in such circumstances.

Please double-check your shipping address before placing your order. Orders shipped to an incorrectly entered address are the responsibility of the customer and are not eligible for a refund.
If your order has not yet shipped, please contact us as soon as possible at hi@fotorgear.com so we can check whether the address can still be updated. We recommend contacting us using the same email address used to place the order, and including your order number (in the format FG + 4 digits) along with the correct shipping address.
If your order has already been shipped, we are unfortunately unable to change the shipping address. In this case, we recommend contacting the carrier directly using the tracking number provided in your shipping confirmation email to see whether the shipment can be rerouted to the correct address.
Please note that for undeliverable shipments caused by an incorrect address, the shipping fee is non-refundable.

Once your order has been shipped, we will send a shipping confirmation email to the email address used for your order. This email will include your tracking number or a tracking link.
You can use the information and link provided in the email to track your package at any time. You may also track your order directly on our Track Order page.
Please note that tracking information may take 24–72 hours to update after shipment.

If a package is confirmed by the carrier to be lost in transit, we will resend your order free of charge.If a package is damaged during transit, please contact us as soon as possible and provide valid supporting evidence, so we can assist in filing a claim with the carrier where applicable.

If the order has been placed and you received a tracking number for it, that means it is processed, and no changes can be made. If the order has not shipped, to modify or cancel your order, please reach out to hi@fotorgear.com.

Return Policy
We want you to be completely satisfied with your Fotorgear purchase. If for any reason you are not happy with your product, you may return it to us for a full refund within 30 days of the delivery date.

Eligibility Requirements
To be eligible for a refund, the item must be:
- In its original condition
- Undamaged
- In the original packaging (if applicable)

Strict Timeline & Deadline:
- Return Window: All return requests must be submitted within 30 days of the delivery date. Requests received after this 30-day window will be strictly rejected.
- Shipping Deadline: Once your return request is approved by our team, you must ship the package out within 14 calendar days and provide a valid tracking number to our customer support. If the package is shipped out after this 14-day limit, Fotorgear reserves the right to reject the return and refuse the refund entirely.

Return Policy for Sale Items
Unfortunately, we are unable to offer returns or refunds for items purchased on sale. Only regular-priced items are eligible for return and refund within our specified return window. Returns are not allowed for the purpose of getting a future promotional deal.

As this website serves customers worldwide, we are currently unable to provide prepaid return shipping labels.
For international customers, return shipping costs are the responsibility of the customer. You will need to arrange and pay for return shipping using a carrier of your choice. All international shipping costs are non-refundable.
To help ensure your refund can be processed smoothly, we strongly recommend using a trackable shipping service when returning your item.

Customs Duties & Taxes on Returns:
For international returns, any customs duties, import taxes, or brokerage fees incurred when the package re-enters our fulfillment center are the sole responsibility of the customer. These official charges will be deducted from your total refund amount.

To initiate a return, please contact us at hi@fotorgear.com or leave your information in the message box at the bottom of this page. Our customer support team will contact you to assist with the return process.
When contacting us, please provide:
- Your order number (FG + 4 digits)
- The item(s) you wish to return
- The reason for the return
Once your request has been submitted, our team will review it and provide further return instructions.

Once your returned item is received at our facility, it will be carefully inspected. We will then send you an email confirming receipt and notifying you of the inspection outcome.

If your return is approved, your refund will be processed immediately — a credit will be applied to your original payment method within 3–5 business days. Please note that processing times may vary depending on your bank or credit card provider, and refunds can take up to two weeks to appear in your account.

If you haven't received your refund after this period, please check your bank account first, then contact your credit card company. If you've done all of this and still haven't received your refund, please reach out to us at hi@fotorgear.com.

Please note that original shipping costs are non-refundable unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

At Fotorgear, we stand behind the quality and craftsmanship of our products. We offer a Limited 1-Year warranty that covers defects in materials and workmanship for a period of one (1) year from the original date of purchase. This warranty is non-transferable and applies exclusively to the original purchaser.

• Defects in Materials: Any flaws or imperfections in the materials used to craft the product that may compromise its functionality or structural integrity.
• Defects in Workmanship: Any errors or faults during the manufacturing process, assembly, or craftsmanship that may lead to malfunctions or premature failure within the first year of use.

• Damage from Misuse: Any damage caused by improper handling, use beyond the product's intended purpose, or failure to follow provided instructions and guidelines.
• User-Caused Damage: Any damage resulting from accidents, drops, spills, or other everyday incidents not attributable to defects in materials or workmanship.
• Modifications: Any alterations, repairs, or modifications made to the product by unauthorized parties will void the warranty.
• Non-Genuine Products: Only authentic Fotorgear products purchased directly from our official website (www.fotorgear.com) or authorized retailers are eligible for warranty support.
• Normal Wear and Tear: General wear and tear that naturally occurs with the regular, everyday use of the product.

• Proof of Purchase: To initiate a warranty claim, please provide valid proof of purchase, such as your order confirmation number from our website, showing that the purchase was made within the last year.
• Warranty Service: In the event of a valid warranty claim within the 1-year period, Fotorgear will, at its discretion, replace the defective component or product with a comparable model.

If you need to file a claim or have any questions, please reach out to our customer service team at hi@fotorgear.com.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay), PayPal, Google Pay, and Apple Pay. Additionally, we support regional payment methods including iDEAL (Netherlands) and Trustly (Europe), as well as Buy Now, Pay Later (BNPL) options via Klarna and Affirm. You do not need a PayPal account to pay by card through the PayPal gateway.

Yes. Our store is hosted on Shopify, and all payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your credit card information is stored on Shopify's secure servers behind a firewall. We use SSL encryption to ensure your payment information is always protected.

Yes! We support Buy Now, Pay Later with Klarna and Affirm, allowing you to split your purchase into manageable interest-free installments or monthly payments. Availability and terms may vary depending on your location and approval at checkout.

If your payment fails, please first check that your card details and billing address are entered correctly. If the issue persists, try a different payment method or contact your bank to ensure there are no restrictions on international transactions. You're also welcome to reach out to us at hi@fotorgear.com, and we'll do our best to help.

Prices on fotorgear.com are typically displayed in USD, but local currencies (such as EUR) may be applied during checkout depending on your location and selected payment method (e.g., iDEAL and Trustly operate in local European currencies). If paying with a non-USD card or account, your bank or provider may apply a currency conversion rate and/or foreign transaction fee.