Warranty

Updated:2026-06-02

This Warranty Policy applies only to products purchased through the official Fotorgear website. If you purchased your product through another sales channel, retailer, distributor, or third-party platform, please contact the original seller directly for after-sales support.

Warranty coverage:

Fotorgear 12 Months Warranty

At Fotorgear, we stand behind the quality and craftsmanship of our products. We offer a Limited 1-Year Warranty that covers defects in materials and workmanship for a period of one (1) year from the original date of purchase. This warranty is non-transferable and applies exclusively to the original purchaser.

What is Covered:

• Defects in Materials: Any flaws or imperfections in the materials used to craft the product that may compromise its functionality or structural integrity.
• Defects in Workmanship: Any errors or faults during the manufacturing process, assembly, or craftsmanship that may lead to malfunctions or premature failure within the first year of use.

What is NOT Covered:

• Damage from Misuse: Any damage caused by improper handling, use beyond the product's intended purpose, or failure to follow provided instructions and guidelines.
• User-Caused Damage: Any damage resulting from accidents, drops, spills, or other everyday incidents not attributable to defects in materials or workmanship.
• Modifications: Any alterations, repairs, or modifications made to the product by unauthorized parties will void the warranty.
• Non-Genuine Products: Only authentic Fotorgear products purchased directly from our official website (www.fotorgear.com) or authorized retailers are eligible for warranty support.
• Normal Wear and Tear: General wear and tear that naturally occurs with the regular, everyday use of the product.

How to Claim Your Warranty:

• Proof of Purchase: To initiate a warranty claim, please provide a valid proof of purchase, such as your order confirmation number from our website, showing that the purchase was made within the last year.
• Warranty Service: In the event of a valid warranty claim within the 1-year period, Fotorgear will, at its discretion, replace the defective component or product with a comparable model.

If you need to file a claim or have any questions, please reach out to our customer service team at hi@fotorgear.com.

Apply guide:

If you experience any issues with your Fotorgear product and believe it is covered by our 1-Year Warranty, please contact our customer support team. They will guide you through the warranty claim process and assist you in getting your product repaired or replaced.

• Eligibility Notice: This warranty process applies exclusively to products purchased directly from our official website (www.fotorgear.com). If you purchased your Fotorgear product through an authorized dealer or retailer, please contact them directly to handle your claim.

To help us process your request as quickly as possible, please provide the following details when reaching out to us:

1. Full Name
2. Email Address (*Same email address that you place the order.)
3. Order Number (#FG + 4 digits (e.g., #FG1234)
4. Photos or a short video clearly showing the issue with the product

You can submit your claim by emailing our support team at hi@fotorgear.com. We will get back to you within 48 hours!