• Damage from Misuse: Any damage caused by improper handling, use beyond the product's intended purpose, or failure to follow provided instructions and guidelines.
• User-Caused Damage: Any damage resulting from accidents, drops, spills, or other everyday incidents not attributable to defects in materials or workmanship.
• Modifications: Any alterations, repairs, or modifications made to the product by unauthorized parties will void the warranty.
• Non-Genuine Products: Only authentic Fotorgear products purchased directly from our official website (www.fotorgear.com) or authorized retailers are eligible for warranty support.
• Normal Wear and Tear: General wear and tear that naturally occurs with the regular, everyday use of the product.

In the event of a valid warranty claim within the 1-year period, Fotorgear will replace the defective component or product with a comparable model.

To help us process your request as quickly as possible, please provide the following details when reaching out to us:

• Full Name
• Email Address (*Same email address that you place the order.)
• Order Number (#FG + 4 digits (e.g., #FG1234)
• Photos or a short video clearly showing the issue with the product
• Proof of Purchase

To initiate a warranty claim, please provide a valid proof of purchase, such as your order confirmation number from our website, showing that the purchase was made within the last year.

You can submit your claim by emailing our support team at hi@fotorgear.com. We will get back to you within 48 hours!