We currently ship to the following countries and regions. If your location is not listed, proceed to checkout to confirm delivery availability. Successful payment means we ship to your address:

Wrong Shipping Address
Please double-check your shipping address before placing your order. Orders shipped to an incorrect address are the customer's responsibility and are not eligible for a refund. Shipping fees for undeliverable shipments caused by an incorrect address are non-refundable.

• · If your order has not yet shipped:
  Please contact us as soon as possible at hi@fotorgear.com. We recommend contacting us using the same email address used to place the order, and including your order number (in the format FG + 4 digits) along with the correct shipping address.
• · If your order has already been shipped:
  We recommend contacting the carrier directly using the tracking number provided in your shipping confirmation email.

P.O. Boxes & Freight Forwarding Addresses
We currently do not ship to P.O. Boxes or freight forwarding addresses. If our system detects a P.O. Box or a cargo forwarding warehouse address during checkout, your order will be placed on hold. Our customer support team will then contact you via email to update your shipping information.

Are Taxes / VAT Included in Shipping Costs?
It depends on your shipping destination.

For the following countries and regions, we offer DDP (Delivered Duty Paid) shipping service:

For these destinations, Fotorgear, as the sender, will cover any applicable customs duties and handling fees for the shipment.

While we strive to provide accurate information regarding customs duties and import taxes, regulations and charges may change. We recommend checking with your local customs office for the most up-to-date information before placing your order.

Customs clearance procedures may occasionally cause delays. In some cases, customs authorities may inspect or hold shipments for further processing, which can extend delivery time.

The order is not eligible for a refund in the following cases:

• · The customer refuses to pay the required duties or taxes, and the shipment is returned or abandoned by the carrier.
• · The customer provides an incorrect or incomplete shipping address, causing the shipment to be lost or abandoned.

Once your order has been shipped, we will send a shipping confirmation email to the email address used for your order. This email will include your tracking number or a tracking link. You may also track your order directly on the Track Order page on our website. Tracking information may take 24–72 hours to update after shipment.

In the event of force majeure, including but not limited to war, natural disasters, or strikes, the carrier may be unable to complete delivery after an order is placed. In such cases, we will contact you before shipment and arrange a refund.

Lost in transit:
If a package is confirmed by the carrier to be lost in transit, we will resend your order free of charge.

Damaged during transit:
Please contact us as soon as possible and provide valid supporting evidence, so we can assist in filing a claim with the carrier.