To be eligible for a refund, the item must be:

• · In its original condition
• · Undamaged
• · In the original packaging (if applicable)
• · Sale items are not eligible for return or refund. Only regular-priced items qualify.

To initiate a return, please contact us at hi@fotorgear.com or leave your information in the message box at the bottom of this page. Please do not ship your return before receiving approval.

When contacting us, please provide:

• Your order number (e.g., #FGXXXX)
• The item(s) you wish to return
• The reason for the return

Once your request is approved, you will receive further instructions. Our customer support team will contact you to assist with the return process. Approved returns must be shipped within 14 calendar days and a valid tracking number must be provided. Returns shipped after this deadline may be rejected.

Once your returned item is received at our facility, it will be carefully inspected to ensure it meets our return conditions. We will then send you an email to confirm receipt of the returned item and notify you of the outcome of the inspection.

If your return is approved, we will process your refund immediately. A credit will be automatically applied to your original payment method within 5 business days. The exact time required for the refund to appear in your account may vary depending on your bank or credit card provider.

Original shipping costs are non-refundable, unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

Return shipping costs are the responsibility of the customer. For international returns, any customs duties, import taxes, or brokerage fees incurred when the package re-enters our fulfillment center will be deducted from your refund amount.

It may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven't received a refund yet, first check your bank account. Then contact your credit card company. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at hi@fotorgear.com

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.