FAQ3 – Fotorgear

FAQ

No, your mini LED bar will be shipped with Magilight perk, if you did not buy the Magilight perk, It wouldn’t be shipped out, and we will refund your order. The mini LED bar, as an accessory, needs to be connected with Magilight’s controller to get it worked.

IS THE MINI LED BAR (OR THE WIRELESS RECEIVER) WILL BE SHIPPED WITH MY MAGILIGHT PERK?

Yes, your mini LED bar (or the wireless receiver) will be shipped with your Magilight perk. And there is no extra fee for the shipment.

DOES THE MAGILIGHT WORKS WITH OTHER RECEIVERS/TRIGGERS?

The signal of Magilight is unique, and other receivers can not receive the signal.

WHAT SHIPPING METHODS DO YOU OFFER?

Magilight is supposed to be shipped from our factory in China directly via DHL/FedEx express. We will provide shipping notifications and the tracking information for each order. Due to changes in courier regulations on lithium battery products, our shipping methods are subject to change.

WHAT'S THE WARRANTY PERIOD FOR MAGILIGHT?

We offer a 1-year manufacturer warranty and will fix any failures or defects that occur through normal use. Our support staff is always available to help as well, so if you're having issues using your product please let us know and we'll take care of it. The batteries and the accessories are not included in the one year warranty.

DO I HAVE TO PAY VAT AND DUTY?

For international order, the full value of the package will be declared and is subject to your country’s VAT and customs fees. All international duties, VAT or clearing fees are not included in the prices. We’ll work with our shipping partners to make this process as smooth as possible, but please be aware that you will be required to pay these fees in order to receive your order.

WHAT IS THE SIZE OF THE PACKAGER?

Magilight is packaged in a 112cm long cylindrical package with a diameter of 14 cm.

WHAT IS THE DIFFERENCE BETWEEN MINI LED BAR AND LONG LED BAR?

The Mini LED Bar has the similar function as the long LED Bar. The mini bar is for smaller images’ lighting painting works and it is more portable for travelling.