We offer shipping to nearly 100 countries and regions worldwide.

A flat shipping fee of US$25 applies to orders under US$119.

Orders over US$119 qualify for free shipping.

Please note that in the event of force majeure, including but not limited to war, natural disasters, or strikes, the carrier may be unable to complete delivery after an order is placed. In such cases, we will contact you before shipment and arrange a refund.

For any questions about shipping, please refer to our Shipping Policy.

Click here to learn more.

We currently ship to the following countries and regions:

Europe

France, Poland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Germany, United Kingdom, Latvia, Estonia, Netherlands, Switzerland, Belarus, Serbia, Norway, Montenegro, Bosnia and Herzegovina, Liechtenstein, Monaco, Ukraine, and the Republic of Moldova.

Americas

United States, Canada, Chile, Brazil, Mexico, Colombia, Peru, Costa Rica, Argentina, and Puerto Rico.

Asia-Pacific

Japan, Australia, New Zealand, Kazakhstan, Indonesia, Singapore, Maldives, Thailand, Pakistan, Bangladesh, Cambodia, Malaysia, Philippines, Azerbaijan, Vietnam, Myanmar, South Korea, Brunei Darussalam, Hong Kong, and Taiwan.

Middle East & Africa

Israel, Morocco, Saudi Arabia, Nigeria, Oman, Qatar, Kuwait, Ghana, Kenya, and Tunisia.

Please note: Some countries and regions may not be listed above. If you are able to complete payment successfully at checkout, this means shipping is available to your location.

For any questions about shipping, please refer to our Shipping Policy.

Click here to learn more.

In-Stock Items

In-stock items are usually shipped within 1–3 business days. Once your order has been shipped, a confirmation email with tracking information will be sent to the email address used for your order. You can use the tracking number or tracking link in the email to check the delivery status of your package.

Pre-Order Items

For pre-order items, the estimated shipping time will be stated on the product page.

Out-of-Stock Items

If an item is out of stock, we will contact you by email before shipment. If you are willing to wait for the item to become available, we will keep your order on hold. In most cases, we will also offer a coupon or complimentary gift for this type of order.

If you prefer not to wait, we will issue a full refund within 24 hours after receiving your confirmation.

Track Your Order

Click on the following link to check the status of your shipment: Track My Order

Additional Information

Holidays: Shipping times may be affected during holidays.

Shipping Delays: While we make every effort to ship all orders on time, unforeseen circumstances may occasionally cause delays.

Order Processing: Processing times may vary depending on order volume.

For any questions about shipping, please refer to our Shipping Policy.

Click here to learn more.

Delivery times vary depending on your location and the shipping carrier selected for your order. In most cases, delivery takes approximately 5–15 days.

If your package has not arrived within the expected timeframe, please contact us at hi@fotorgear.com. Our customer support team will contact the carrier as soon as possible to check the status of your shipment.

Please note that delivery times may occasionally be affected by force majeure circumstances, including but not limited to war, natural disasters, or strikes. If your order is delayed due to such events, we will also assist in contacting the carrier to help expedite delivery. We sincerely appreciate your patience and understanding in such circumstances.

Please double-check your shipping address before placing your order. Orders shipped to an incorrectly entered address are the responsibility of the customer and are not eligible for a refund.

If your order has not yet shipped, please contact us as soon as possible at hi@fotorgear.com so we can check whether the address can still be updated. We recommend contacting us using the same email address used to place the order, and including your order number (in the format FG + 4 digits) along with the correct shipping address.

Mail to:hi@fotorgear.com

If your order has already been shipped, we are unfortunately unable to change the shipping address. In this case, we recommend contacting the carrier directly using the tracking number provided in your shipping confirmation email to see whether the shipment can be rerouted to the correct address.

Please note that for undeliverable shipments caused by an incorrect address, the shipping fee is non-refundable.

Please note that shipping fees do not include customs duties or import taxes.

DDP:

However, for selected countries and regions, we offer a duties prepaid shipping service. For these destinations, Fotorgear, as the sender, will cover any applicable customs duties and handling fees for the shipment.

This service is currently available for the following countries and regions:

Austria, Belgium, Czech Republic, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Slovenia, Slovakia, Portugal, Latvia, Bulgaria, Malta, Romania, Croatia, Ireland, Cyprus, United States, United Kingdom, Taiwan, Japan, South Korea, Canada, Singapore, and Russia.

We are working to expand this service to more countries and regions. If you are unsure whether customs duties or import taxes may apply to your order, we recommend contacting our customer support team at hi@fotorgear.com before placing your order.

Important Notice on Customs and Duties

If a shipment is refused due to unpaid duties or taxes, it may be abandoned by the carrier. In such cases, the order is not eligible for a refund.

Orders are also not eligible for a refund if:

• 
  the customer refuses to pay the required duties or taxes and the shipment is returned or abandoned; or
  
• 
  the customer provides an incorrect shipping address, causing the shipment to be lost or abandoned.
  

Please also note that customs clearance procedures may sometimes cause delays in international shipping. In some cases, customs authorities may inspect or hold shipments for further processing, which can result in additional delays.

While we strive to provide accurate information regarding customs duties and import taxes, regulations and charges may change from time to time. We recommend checking with your local customs office for the most up-to-date information.

Once your order has been shipped, we will send a shipping confirmation email to the email address used for your order. This email will include your tracking number or a tracking link.

You can use the information and link provided in the email to track your package at any time. You may also track your order directly on our Track Order page.

Please note that tracking information may take 24–72 hours to update after shipment.

If a package is confirmed by the carrier to be lost in transit, we will resend your order free of charge.

If a package is damaged during transit, please contact us as soon as possible and provide valid supporting evidence, so we can assist in filing a claim with the carrier where applicable.