Conditions of Free Shipping
Our "Free Shipping" covers all standard shipping and handling charges in the US to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than Lifetime Products. Free shipping is only valid for full products and not for parts ordered through customer service. Excludes Alaska and Hawaii.
*Please note that www.vector-gear.com currently does not have any expedited shipping options.
Items ship "parcel" via Fedex/USPS/AMAZON/DHL/UPS.
Most items are estimated to ship within 3-5 business days from Fotorgear. Business days exclude Sunday and Saturdays. This is the amount of time it takes to leave Fotorgear. At this point you will receive an email with tracking information to get an estimate of delivery time. Please note that transit time varies due to many factors and is not guaranteed.
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We ship worldwide with FedEx or UPS at a flat-rate, if you have any advice on the declaration, please contact us with your order number.
The customer is responsible for any custom fees, import duties, or VAT/taxes (written here as “import costs”) that may be imposed by their country’s customs department.
By law, we cannot mark packages as a "gift", or declare lower value on the invoice.
- U.S. Shipping:
- Up to $800 in goods will be duty-free
- VAT Free countyies:
- VAT-Free service will be provided for orders from these countries: Austria/Belgium/Bulgaria/Czech/Croatia/
The amount will vary by your home country and is based on the actual value of the gear purchased not the total amount paid. For example, if your order was paid partially with a gift card or if a discount was applied, the customs fee will be based off the actual value of the item and not the amount paid after the discount.
Visit this website to get an estimate of what duties/import taxes to expect: https://www.simplyduty.com/import-calculator/
Fotorgear warrants that any non-electronic products sold by Fotorgear will be free from manufacturer defects in materials and workmanship for the lifetime of the product. If a defect in the product arises, We will repair or replace it with a new or refurbished product or component.
This Warranty does not apply to (x): Products purchased from unauthorized resellers; (y): where the instructions for use and activation of the product are not complied with; or (z): where the product is damaged as a result of normal wear & tear, accidental damage, abuse, unauthorized modification or other causes beyond our reasonable control.
*Electronic gear Warranty
Fotorgear warrants that your electronic product will be free from manufacturer defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser. If a defect in the product arises within the warranty period, we will repair or replace it with a new or refurbished product or component. This warranty does not apply to (x) products purchased from unauthorized resellers; (y) where the instructions for use and activation of the product are not complied with; this includes opening an electronic product without consulting or troubleshooting with a Technical Support Specialist or (z) where the product is damaged as a result of normal wear & tear, accidental damage, abuse, unauthorized modification or other causes beyond our reasonable control.