Policy


Policy

Delivery
1.Please offer us a exact location when you place your order and please do not  provide the PO Box and APO/FPO address that the courier company will refuse to carry and deliver the package to.
2.Each backer is obligated to contact local express company and custom to make custom clearance and pay for the import tariffs.

Returns
1.We cannot accept your return if your goods are delivered (unless you are willing to pay for your return freight charges), while you can contact us to discuss the issue on return if your order is unfilled.
2.To complete your return, we require a receipt or proof of purchase;
3.Please do not send your purchase back to the manufacturer.
4.To return your product, you should email us hi@fotorgear.com before mail your product out.
5.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Exchanges (if applicable)
We only replace items if they are defective or damaged (in the normal use condition).

Duties
Please learn more about the customs policy of your countries. The price doesn't include any duties or fee from customs clearance clearance.